You left out some key details which upset our plans.

Ati omis sa imi dati unele detalii care imi dau planurile peste cap.

Tactical Empathy is the best way to relate to the need behind the objection: I understand how important predictibility is to you and how ttheir new information has impacted you.

The Small Step offers comfort to the customer: I understand, we don't want to upset your plans, and a first small step for you to be sure that plans are restored is to offer you a back-up solution

The Loss helps the customer balance fear of risk with fear of losing something important: I understand your need for predictibility, let's look for a solution, so that we don't miss an important target
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Empatia tactica este cel mai bun mod de a relationa cu nevoia din spatele obiectiei:Inteleg cat de important e pentru dumneavoastra predictibilitatea si cum v-a afectat informatia aceasta noua.

Pasul mic ofera clientului confort, siguranta ca evita riscurile necalculate: Inteleg, nu ne dorim sa va afectam planurile, iar un prim mic pas ca dvs sa aveti siguranta ca planurile se restabiliesc este sa va oferim un mod de a.../o solutie de back-up/un sprijin in replanificare.

Pierderea in acest caz il ajuta pe client sa puna in balanta teama de risc cu teama de a pierde ceva important: Inteleg nevoia dvs de predictibilitate, haideti sa cautam o solutie incat sa nu ratam o tinta importanta in care ati investit deja.