We can't take on a project right now, there are too many factors hanging in the air
Nu ne putem asuma acum un proiect, depindem de multi factori.
The Small Step offers your customer the comfort and Safety of avoiding uncalculated risks: I understand your need for Safety, a first step would be for you to have a clear description of the options you've got.
Tactical Empathy is the best way to relate to the need behind the objection: I understand, from what you're saying, that Safety is essential to you, and this is normal for such a complex project
The Loss will help the customer balance fear of risks with fear of losing something important: I understand and respect your need for Safety, it's important for us to balance these risks with the opportunity cost you might be missing.
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Pasul mic ofera clientului confortul si siguranta ca evita riscurile necalculate: Inteleg nevoia dvs de siguranta, un prim pas ar fi sa aveti o descriere clara despre optiunile pe care le aveti.
Empatia tactica este cel mai bun mod de a relationa cu nevoia din spatele obiectiei: Inteleg din ce imi spuneti ca pentru dumneavoastra este esential sa aveti siguranta, e normal pentru un proiect cu aceasta miza.
Pierderea in acest caz il ajuta pe client sa puna in balanta teama de riscuri cu teama de a pierde ceva important: Inteleg si respect nevoia dvs de siguranta, e important sa reusim sa echilibram analiza cu oportunitatea aceasta pe care sa merita sa nu o ratati.
