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When I called, you didn't answer the phone

Cand te-am sunat, nu mi-ai raspuns la telefon.

Tactical Empathy is the best way to relate to the need behind the objection: I imagine how you felt, I know how much an authentic relationship means to you.

Honesty, admitting mistakes, accomplishes the customer's need for authenticity: Indeed, we didn't manage to be as close to you as we promised.

The Strategic Compliment acknowledges the need behind the need, also unwindes because it offers a positive response to a negative situation: I really appreciate your honesty and the fact that you were so humane and open with us every time.

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Empatia tactica este cel mai bun mod de a relationa cu nevoia din spatele obiectiei: Imi imaginez cum v-ati simtit, stiu cat de mult conteaza o relatie autentica pentru dvs.

Onestitatea, recunoasterea greselilor, indeplineste nevoia clientului de autenticitate: Intr-adevar, nu am reusit sa fiu asa de aproape de dumneavoastra cum am promis.

Complimentul strategic ofera recunoastere pentru nevoia din spatele nevoii, detensioneza pentru ca raspunde pozitiv unei situatii negative: Apreciez foarte mult sinceritatea dvs si faptul ca ati fost atat de uman si deschis cu noi de fiecare data.

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