I have the feeling you don't treat everyone the same.

Am senzatia ca voi nu tratati la fel pe toata lumea

Honestly admiting your own mistakes fulfills the customer's need for an objective truth: I understand what you are saying and there have been indeed situations where different conditions were applied.

3 Advantages - 1 Disadvantage answers to the customer's need for balanced thinking and, at the same time, shows transparency: With us, you have 3 clear benefits: a very responsive team, flexibility and experience. There is an additional cost, indeed, that depends on the contract value.


The Helicopter calms the customer's emotional reaction and expands their perspective, inviting them to rationally analize the situation: ok, I hear what you are saying, let's take a moment to overview all the requiements and what we have done so far to meet them
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Onestitatea, recunoasterea propriilor erori, indeplineste nevoia clientului de adevar obiectiv: Inteleg, aveti dreptate ca au fost situatii in care dvs ati perceput corect ca exista conditii diferite

3 avantaje - un dezavantaj raspunde nevoi clientului de gandire echilibrata si in acelasi timp denota transparenta: Cu noi aveti trei beneficii clare, echipa care va sta la dispozitie, flexibilitatea si experienta. Exista si un cost suplimentar, intr-adevar, care depinde de valoarea contractului.


Elicopterul calmeaza reactia emotionala a clientului si largeste perspectiva, invitand clientul la o analiza rationala, in perspectiva: Haideti sa analizam in ansamblu conditiile de care va bucurati si modul de calcul/decizie